Frequently Asked Questions

Dubai+ is your ultimate destination for the largest digital library of local and Arabic media in the Middle East! Launched in 2011 by Dubai Media, it offers a premium, free streaming experience anytime, anywhere.

You can sign up through the dubaiplus.net or mobile app by entering your email address and completing the required registration details.

Sign in using your registered email address and password. To sign out, go to Account Setting > Sign out.

Select Forgot Password on the login page and follow the instructions sent to your email.

To update your password: Go to Account Settings > Password Enter your current password Set a new password Select Save Changes to confirm

Dubai+ allows you to create and manage up to 3 profiles per account. You can add, edit, or delete profiles under Profiles for a personalized viewing experience.

You can stream on up to 2 devices simultaneously.

Parental controls allow you to restrict what content can be viewed on a profile. To enable parental controls: Go to Profiles Select the profile you want to manage Choose Edit Profile Set Viewing Restrictions to Kids to limit the profile to children’s content only Optionally, add a PIN for added protection. Once enabled, the Kids profile will only display age-appropriate co

To cancel your subscription: Go to Account Settings > Subscription > Cancel.

To permanently delete your account: Go to Account Settings > Delete Account Enter your password to confirm. Only Adult profiles can request account deletion. Account deletion is supported on Web and Mobile apps only. After submitting the request, there is a 3-day grace period during which you can cancel the deletion and restore your account.

Dubai+ offers two subscription plans, monthly and annual.

Log in to your account and go to Subscribe, then choose your preferred plan.

To cancel auto-renewal: Go to Account Settings > Subscription Select Cancel Auto-Renewal Your subscription will remain active until the end of the current billing period.

Dubai+ currently accepts credit and debit cards

At the moment, updating an existing payment method is not supported. To use a new payment method, you will need to: Cancel your current subscription Subscribe again using the new payment details

Payment failures may occur due to: Insufficient funds Expired or invalid card details Bank restrictions Please contact your bank for further assistance.

No, Dubai+ does not offer refunds or partial credits.

Occasionally. When available, promo codes can be applied during the subscription process.

Go to Account > Purchase History to view your transactions.

Video quality automatically adjusts based on the performance of your device and the quality of your Internet connection to ensure the best viewing experience. However, you can control your consumption by manually adjusting the video quality. Start a video and select a playback quality between "High", "Medium" or "Low". Your selection will be applied to your profile.

If the quality of your network is not optimal, the video quality automatically adjusts accordingly. It could also be that you manually changed the video quality, and it remained on “Low”.

Use the Quality Settings option in the video player menu during playback.

Try the following: Restart the app or refresh the webpage Check your internet connection Restart your device

Restart the video or clear the app cache. If the issue persists, reinstall the app.

This may be caused by regional licensing restrictions or temporary technical issues.

Ensure the app is updated, restart your device, and confirm that your device is supported.

You can clear the cache from your device’s app settings or reinstall the app. To clear cache: Go to App Settings > Clear Cache.

Dubai+ is available on: Web browsers Android & iOS mobile and tablet apps Smart TVs including Android TV, Apple TV, LG TV, Samsung TV, and Fire TV

Download Dubai Plus from your device’s official app store.

Ensure: Your device is from 2019 or newer Your device meets minimum system requirements Your region settings are supported

Visit your device’s app store and install the latest available update.

Clear the cache, update the app, or reinstall it. If the issue continues, contact customer support.

Supported browsers: Chrome Safari Firefox Microsoft Edge. For smooth experience, ensure to you are using the latest version of the browser.

New titles are added regularly to keep the library fresh and updated.

Yes. You can submit content requests through Help > Request Content.

Use the Continue Watching section on the homepage.

You can add titles to your Watchlist for quick access at any time.

Live TV allows you to watch real-time broadcast channels under the Live section.

Recording is not supported. Some channels may offer catch-up availability.

FAST channels are free, ad-supported streaming channels featuring curated content.

Dubai+ offers family safe content. However, it is always best to ensure parental controls.

Please contact us through the Contact Us section.

Dubai+ currently supports Arabic and English.

Dubai+ is available worldwide.

Availability may vary due to licensing and regional rights restrictions (geo-blocking).

Yes. You can access Dubai+ while traveling, but content availability may vary by location due to regional restrictions. Additionally, subscription can happen within MENA region only.

Web: Use the language drop-down menu in the header Mobile apps: Go to More > Settings > App Language

This feature is currently unavailable. Once available, you will be able to use the player’s Audio & Subtitle menu.

Dubai+ currently supports Arabic and English.

The title may be restricted due to regional licensing rights.

Use a strong, unique password and avoid sharing your login details. You can also frequently change your password for higher security.

Dubai+ will never ask for your password via email. Always verify the sender’s domain.

Immediately change your password and sign out from all devices.

Usage and service-related data are collected to improve the platform. Details are outlined in our Privacy Policy.

When you delete your account, your personal data will also be removed.

Cookies store preferences and improve user experience.

Yes. Dubai+ complies with applicable data protection and privacy regulations.

Restart your device or reinstall the app.

start playback, check device settings, or update the app.

Check your internet connection or lower the video quality.

Reset your password or clear the app cache. Remove unused devices from your account.

Ensure both devices are on the same network and updated.

Refresh your account or contact customer support.

Delete the app and download it again from your device’s app store.

Visit the Contact & Support section below.

You can call us directly or reach us via email through the Help Center.

Customer support is available 24/7.

Currently, support is available via email only.

We aim to respond within 24 hours. However, for urgent support, you can reach us on our customer care number.

Please contact customer support through the Help Center.